Returns & Refunds Policy
Last updated: 28 October 2026
Unopened products
You can cancel your order within 14 days of receiving it. Just tell us within those 14 days, then send the item back within 14 days of letting us know. Because our creams, sprays, film gel and balm go on the skin, we can only accept returns that are unopened with the seal intact.
Opened products
For health and hygiene reasons, we can't accept returns of opened or used products unless they're faulty. Numbing results vary from person to person, depending on skin, placement and application, so we're unable to refund opened products on that basis.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or wrong, email us at support@extreme-numbing.com within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including postage.
How to return
Email support@extreme-numbing.com with your order number and the item(s) you're returning. We'll reply with our returns address. Return postage is paid by the customer, unless the item is faulty or incorrect. We recommend a tracked service, as we can't be responsible for returns lost in the post.
Refunds
Once we receive and check your return, we'll refund you to your original payment method within 14 days. If you return your whole order, we'll also refund the standard delivery charge.
Wholesale orders
Wholesale and trade orders are not covered by the 14-day cancellation right. Please contact us at support@extreme-numbing.com about any issues with a wholesale order.
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